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Customer Service Representative


Trail, BC, CA

Affiliation: MoveUp Customer Service
Employment Status: Unscheduled Part-Time Regular
Salary: $20.35
Temp Duration:
Posting End Date:

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

You live and breathe the values of delivering a world-class customer experience with an empathic demeanour, integrity and respect. A people-person at heart, you put yourself in the shoes of others to gain a better perspective of every situation so you can offer the best possible solutions. You understand that customers contribute to any company's success and take tremendous pride in ensuring every customer is happy with every interaction, so they come away with memorable experiences they can share with others.


As our Customer Service Representative, you’ll put all passion for the customer experience to work and contribute to an environment where customer engagement matters most. In this role, you’ll connect with customers to support their questions, inquiries and concerns through various channels, such as online chat, phone and email. You’ll take charge to resolve customer inquiries with little to no effort from our customers to make their situation easy and worry-free. As a customer yourself, you understand it’s all about our customers and supporting them the right way the first time.


We're committed to building a greener future with our 30BY30 target to reduce our customers’ emissions by 30 per cent by the year 2030. We need collaborators, innovators and leaders like yourself to help us achieve our goal. Join us in re-thinking our energy future.

In year 1, you will:

  • Develop knowledge and skills in the overall fundamental customer service processes to provide world-class experiences while interacting with our customers.
  • Work to better understand our customer service expectations through specialized processes and channels of communication.
  • Build relationships with peers and leaders through regular interactions.

In year 2, you will:

  • Continue to build knowledge, skills and confidence in all customer service processes, including resolving more complex and escalated customer inquiries.
  • Partner with customer service leaders to support and mentor new colleagues.
  • Gain a broader understanding of projects, committees and initiatives through collaboration across the customer service teams and beyond.

What it takes:

  • A high school diploma or general educational development.
  • A customer-centric mentality and attitude dedicated to creating memorable and world-class experiences.
  • Excellent verbal and written communications delivered in an understanding and respectful way.
  • A solid multi-tasker who can navigate multiple computer programs to support the work you do with customers.
  • Exceptional problem-solving skills and an ability to ask effective questions to get to the root of any issue and provide the best possible solution.

What does it mean to be an Unscheduled Part Time Regular employee?

  • An Unscheduled  Part Time Regular employee, or UPTR for short, is hired to fill a part-time position of an ongoing nature while working variable hours. 
  • You will work a minimum four (4) consecutive hours to a maximum 7.5 consecutive hours in any day and will be scheduled anytime between Monday to Friday, 7am to 8pm based on operational requirements. 
  • The Company will provide employees their schedule a minimum of two weeks in advance. 
  • You are able to submit a standing request for preferred shifts (although shift assignment is based solely on operational requirements). 
  • You will normally work a minimum of 37.5 hours bi-weekly and a maximum of 60 hours bi-weekly (ranging from 18.75 to 30 hours per week). 
  • You will be eligible for benefits after their completion of 975 hours of accumulated service. 

What you need to know:

  • Successful applicants will be required to attend full-time classroom training starting on September 12, 2022, from Monday to Friday and scheduled from 8:30am to 4:30pm. Attendance is MANDATORY during this time.
  • This is an office based role that will be required to be on site during scheduled shifts (located at our Trail Esplanade office).
  • To view the full job description, click here

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


Safety is our number one priority, and to maintain the health and safety of our employees and broader communities, we have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment. And of course, we will consider an accommodation for anyone who’s unable to be vaccinated due to a protected ground as defined by the Human Rights Code.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

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