Web and Form Specialist

Responsibilities

• Maintain corporate web applications and online forms within timelines to achieve client objective, which include:

• • Respond to inquiries, recommend appropriate course of action and/or assist with required changes; and obtain appropriate approvals.
  • Review, design and revise forms to reduce redundancy and inefficiency.
  • Use web templates and create form layouts that support communication goals and adhere to corporate standards.
  • Review and provide input to support information architecture and layouts for web and forms.

• Act as liaison between internal and external end users to ensure a smooth publication process of corporate web content and form applications
  • Administers, procurement, storage, and distribution of forms; liaise with printers and suppliers.
  • Prepare specifications, negotiate with vendors, inspect products, and manage inventory.
  • Process and reconcile variance reports and unit invoices.

• Maintain website and forms governance and records
  • Administer cloud-hosted electronic signature systems and answer related questions.
  • Maintains records, indexes, and control files and records for web content and forms.
  • Ensure current web content best practices are followed; manage governance of the content management system.

• Coordinates the provision of Corporate Manuals including:
• • Liaise with users to determine needs within budget, etc.
  • Production of binder artwork as required, including procurement of binders, tabs and printed material that is compatible with vendors.

• Act as a resource to clients regarding the publishing process including:
  • Provide assistance and explore ideas to identify and resolve problems.
  • Review for consistency, quality and accuracy.
• Participate in the management of small or medium-sized web-based projects.
• Create and review online forms to meet operational needs
  • Consult with end users regarding form requirements.
  • Determine appropriate action (i.e. consolidation or revision of existing forms, creation of new form, system and procedural change).
  • Set up user permissions.
  • Provide form data to clients.

• Troubleshoot first level web-related operational issues, working closely with Information Services. Administer the web publishing environment, including:
  • Maintain content author permissions.
  • Implement workflow based on client requirements.
  • Create and maintain support reference material and training documents.

• Participate in the development, testing, and implementation of web applications (includes maintenance, identifying bug fixes and determining enhancements, if required).
• Performs duties of a minor nature related to the above duties which do not affect the rating of the job.

Requirements

• Education:  Completion of Certificate in Web Development, Digital/Graphic Design or related field from an accredited post-secondary institution
• Experience: A minimum of two (2) years directly related and recent experience in web management and/ or forms design
• Advanced knowledge of website infrastructure, operation, design and web related software programs
• Strong understanding of forms design, graphic design and the printing process
• Advanced knowledge of web content management systems collaborative platforms, HTML, CSS, and online form creation.
• Sound working knowledge of VisualBasic, Word, Excel, Adobe Acrobat and Illustrator
• Working knowledge of video streaming sites
• Excellent oral, written, presentation and interpersonal skills, including ability to share knowledge and skills with others
• Ability to collaborate with team and work independently
• Ability to provide customer service in a large complex organization, with a well-developed knowledge of the value and use of the web and other communication mediums
• Ability to conduct research and provide trend analysis
• Ability to troubleshoot first level web related problems