Process Support Supervisor

Position Overview

You're someone with an analytical mindset who isn’t afraid to embrace change and make strategic and innovative decisions that drive our business forward. You’re a natural leader who enjoys collaborating with a busy and diverse team.

As process support supervisor, you'll provide day-to-day supervision and leadership to a team of skilled resources to meet the operational needs of the business. Reporting to the process support manager, this position focuses on changing business processes and regular application updates to support the generation, distribution, transmission, and delivery of energy, safely and reliably, to FortisBC customers within a designated geographical area or facility.

So, if you're ready to roll up your sleeves and make a real impact, join us in transforming B.C.’s energy future.

In this role, you will:

1. Achieve operational excellence by planning and implementing process changes and operational goals based on business requirements and supporting technology. This includes working collaboratively with key stakeholders to identify, manage, and prioritize system defects and enhancements. 
2. Lead a team of skilled resources in providing system support for core applications used by operations. Monitor staff work assignments to optimize resources, and allocate, prioritize, and distribute work to meet operational demands and service level commitments. 
3. Take the lead on selecting, orientating, and training new employees. Provide coaching to support their performance, quality of work, and ongoing training and development. 
4. Oversee the coordination and alignment of activities across the service delivery lifecycle by providing input, feedback, and liaison to internal and external delivery and user support teams.
5. Maintain a safe and healthy workplace to meet health, safety, and emergency requirements. Additionally, you will investigate, resolve, and report variances. 

What it takes:

1. A bachelor’s degree in business or a diploma of technology in a related discipline from a recognized program, plus a minimum of five years of recent and related experience in financial and business performance analysis, including process mapping, communication, and systems experience.
2. An equivalent combination of education, related training, and experience may be considered.
3. Strong knowledge of designated operational areas and related systems, work methods, and procedures, plus an understanding of Company policies and standards, and safety management. 
4. A demonstrated ability to combine project management, continuous improvement, and change expertise that brings strategy to life and drives the business forward.   
5. Exceptional organizational and leadership skills to manage competing priorities and demanding work schedules while also being able to effectively resolve conflict.