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Operations Process Lead


Surrey, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Workplace Flexibility: Yes 
Posting End Date: Open until filled


We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.  

We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. 

Position Overview

You’re a results-focused individual who provides effective technical support with a great attitude. Your approach focuses on organization, collaboration, and communication to ensure the solutions you develop meet or exceed expectations. With your technical expertise and desire for a great user experience, you’re a great candidate for our Operations Process Lead position.


In this role, you will work as a team member of the Logistics team within the Application Support department to provide functional and technical internal consulting to support business unit processes and related information technologies, including our customer relationship and billing solutions modules. As part of the Application Support team within Information Systems (IS), you’ll offer support and leadership for project management, systems sustainment, and issue resolution.

In year 1, you will:

  • Develop an understanding of and provide support to Operations in:
    • SAP SD and PM-CS modules
    • Custom built and 3rd party applications CAFÉ/OSA for enhancements
  • Support troubleshooting issues and provide end-user assistance to support business units.
  • Analyze business requests and recommend options and solutions. 
  • Configure SAP SD and PM-CS modules to deliver project results.

In year 2, you will:

  • Analyze business enhancement requests and develop solution options.
  • Recommend new innovative technology solutions to support the objectives of our business units.
  • Collaborate with other teams within IS and our Company to support our project initiatives and objectives.

What it takes:

  • A bachelor’s degree or diploma of technology in computer science or a related business area from a recognized program.
  • A minimum of five years of recent technical support experience in SAP Logistics modules (PM-CS, SD, MM) or SAP IS-U module, an equivalent combination of education, training and experience will also be considered.
  • SAP Certification in Logistics PM-CS or SD module or several years consulting experience is highly desirable
  • An excellent collaborator with solid communication skills who works well with others.
  • A forward-thinker who is solutions-oriented and customer-centric when working with various groups.
  • An analytical individual with a skill for developing effective and efficient processes.
  • A deadline-driven mentality with the ability to juggle multiple projects at any given time.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.


Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

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