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Conservation & Energy Management Program Specialist


Surrey, BC, CA Kelowna, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. To top it all off, you're passionate about protecting our planet and are eager to apply your skills to a job that takes meaningful action in promoting sustainability and energy conservation.


This may be the perfect opportunity for you to support our Residential group by driving our conservation programs and nurturing customer-centric experiences. We want you to utilize your customer-centric vision to simplify the customer experience and leverage customer insights to improve the reach and satisfaction with our programs. 


We've set ourselves apart with our 30BY30 commitment to reduce our customer's overall greenhouse gas emissions by 30 per cent by the year 2030, and we need your help to get there. 

In year 1, you will:

  • Build rapport with external and internal program partners and offer support as their industry expert. 
  • Expand your knowledge and understanding of program offerings and initiatives.
  • Identify appropriate or new technologies/initiatives/design to support enhanced program offerings to reduce energy consumption.

In year 2, you will:

  • Lead the development of new program offerings from concept to implementation.
  • Begin actively assisting and supporting regulatory filings and activities.
  • Develop and implement a strategy to further advance market adoption of mechanical and building envelope design for residential retrofit.

What it takes:

  • A Diploma in Marketing, Communications or a related discipline from a recognized program, plus a minimum of three years of recent, related experience in program development.
  • Demonstrated customer service approach and relationship building skills with program stakeholders.
  • Exceptional organizational and project management skillset.
  • Ability to work independently and with partners in a fast-paced environment with complex processes.
  • Confident analytical skills and able to confidently make decisions based on facts and data
  • A 'get it done right' and 'can do' perspective that fosters strengthened relationships through every engagement.

Additional Information

  • This position will require some travel away from the base office to within the geographic area of coverage.
  • To view the full job description, click here.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


Safety is our number one priority, and to maintain the health and safety of our employees and broader communities, we have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment. And of course, we will consider an accommodation for anyone who’s unable to be vaccinated due to a protected ground as defined by the Human Rights Code.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

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