Benefits Administrator

Position Overview

Are you passionate about delivering exceptional service and finding smart solutions that meet employee needs? Your attention to detail, analytical mindset, and commitment to accuracy make you a natural fit for our Benefits Administrator role.
 
As a key member of our People Services team, you’ll represent the Benefits Department, ensuring the accurate and timely administration of employee and retiree benefit programs. Your role will be essential in helping employees understand and navigate their benefits with confidence.
 
You’re a strong communicator who knows how to connect with people in meaningful ways, offering personalized support that makes a difference. You also bring a strategic lens to your work—able to see the big picture and contribute to long-term improvements that enhance the employee experience and streamline our processes

In this role, you will:

• Ensure the accurate and timely administration of employee and retiree benefit programs, following established policies, procedures, and collective agreement provisions.
• Provide administrative support for the employee share purchase plan, group savings plans, and pension plans.
• Investigate and resolve any discrepancies or processing errors.
• Serve as a subject matter expert on benefit programs, helping employees and retirees understand the value, flexibility, and navigation of their coverage through various life events, deaths, and leaves.
• Act as a liaison with benefit carriers to resolve payment issues and claim discrepancies on behalf of employees.
• Contribute to key initiatives and projects, offering support as needed to advance departmental goals.
• Identify and recommend process improvements, participate in system testing, and monitor outcomes to ensure ongoing effectiveness.
• Assist with benefits-related reporting, reconciliations, and audits to maintain data integrity and compliance.

What it takes:

• Certificate in Human Resources Management or Certified Employee Benefit Specialist (CEBS), or equivalent education/experience.
• 2+ years of recent experience in benefits or HR-related roles.
• Experience with traditional and complex flexible benefit plans and multiple collective agreements.
• Proficiency in HRIS systems and Microsoft Excel. SAP platform knowledge is an asset.
• Excellent time management and attention to detail; ability to manage multiple priorities within tight timelines.
• A confident and effective verbal and written communicator with strong customer service skills and sound judgement handling confidential/sensitive information.
• Excellent organization skills and adaptability to learn and thrive in a fast-paced and team-oriented work environment.
• Strong analytical skills and proven problem solving and critical thinking abilities.
• Working knowledge of employment legislation and ability to interpret and understand collective labour agreements and benefit carrier policies.