Benefits Administrator

Position Overview

Are you passionate about delivering exceptional service and finding smart solutions that meet employee needs? Your attention to detail, analytical mindset, and commitment to accuracy make you a natural fit for our Benefits Administrator role.

As a key member of our People Services team, you’ll represent the Benefits Department, ensuring the accurate and timely administration of employee and retiree benefit programs. Your role will be essential in helping employees understand and navigate their benefits with confidence.

You’re a strong communicator who knows how to connect with people in meaningful ways, offering personalized support that makes a difference. You also bring a strategic lens to your work—able to see the big picture and contribute to long-term improvements that enhance the employee experience and streamline our processes.

In this role, you will:

• Ensure the accurate and timely administration of employee and retiree benefit programs, following established policies, procedures, and collective agreement provisions.
• Review and validate benefits forms and online applications, investigating and resolving any discrepancies or processing errors.
• Serve as a subject matter expert on benefit programs, helping employees understand the value, flexibility, and navigation of their coverage through various life events.
• Act as a liaison with benefit carriers to resolve payment issues and claim discrepancies on behalf of employees.
• Contribute to key initiatives and projects, offering support as needed to advance departmental goals.
• Identify and recommend process improvements, participate in system testing, and monitor outcomes to ensure ongoing effectiveness.
• Assist with benefits-related reporting, reconciliations, and audits to maintain data integrity and compliance.

What it takes:

• Certificate in Human Resources Management or Certified Employee Benefit Specialist (CEBS), or equivalent education/experience.
• 2+ years of recent experience in benefits or HR-related roles.
• Experience with traditional and flexible benefit plans and multiple collective agreements.
• SAP platform knowledge is an asset.
• Fast and accurate data entry skills to maintain the timely completion of processes.
• A confident and effective verbal and written communicator with strong customer service skills and a focus on discretion and confidentiality.
• Excellent organization skills and adaptability to learn and excel in a fast-paced work environment and prioritize competing requests and inquiries while maintaining day-to-day responsibilities.