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Operations Process Lead


Kelowna, BC, CA Trail, BC, CA Surrey, BC, CA Burnaby, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Posting End Date: Open until filled

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

You’re a results focused individual who provides effective technical support with a great attitude. Your approach focuses on organization, collaboration and communication to ensure the solutions you develop meet or exceed expectations. With your technical expertise and desire for great user experiences, you’re a great candidate for our Operations Process Lead position.

In this role, you’ll provide functional and technical internal consulting to support business unit processes and related information technologies, including our SAP and RFGen Applications. As part of the application support team within Information Systems (IS), you’ll offer support and leadership for project management, systems sustainment and issue resolution.


We're committed to building a greener future with our 30BY30 target to reduce our customers’ emissions by 30 per cent by the year 2030. We need collaborators, innovators and leaders like yourself to help us achieve our goal. 


Join us in re-thinking our energy future. 

In year 1, you will:

  • Develop an understanding of and provide support for:
  • Measurement/ Meter Shop processes
  • Meter compliance
  • RFGen Applications
  • Support troubleshooting issues and provide end-user assistance to supported business units.
  • Provide configuration support for SAP to assist in the delivery of projects.

In year 2, you will:

  • Analyze business enhancement requests and develop solution options.
  • Recommend new innovative technology solutions to support the objectives of business units.
  • Collaborate with other teams within IS and the Company to support projects and initiatives.

What it takes:

  • A bachelor’s degree in a related business area from a recognized program
  • A minimum of five years of recent technical support experience in SAP Logistics modules (PM, SD, MM) or SAP IS-U module, an equivalent combination of education, training and experience will also be considered.
  • SAP Certification in Logistics or IS-U modules &/ or several years consulting experience is highly desirable
  • Knowledge and experience with AMI including Meter Data Management Systems
  • Knowledge of Measurement Canada Act and Regulations pertaining to Gas and Electricity
  • An excellent collaborator with solid communications skills who works well with others.
  • An analytical individual with a skill for developing effective solutions and efficient processes.
  • A deadline-driven mentality with the organizational and time management skills to juggle multiple projects.
  • A forward-thinker who is solutions-oriented and customer-centric when working with various groups.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


Safety is our number one priority, and to maintain the health and safety of our employees and broader communities, we have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment. And of course, we will consider an accommodation for anyone who’s unable to be vaccinated due to a protected ground as defined by the Human Rights Code.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

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