Distribution Service Agent

Responsibilities

• The Distribution Service Agent will be responsible to carry out operational activities, capital installations (including mains, services & meter sets) and maintenance activities within the framework of Company objectives, policies and programs; and shall ensure the public is protected from any unsafe act or condition pertaining to the transmission and distribution of natural gas;
• The Distribution Service Agent may be required to administer a remote muster area and will report to a Distribution Manager;
• Perform all the duties of a Crew Leader and a Customer Service Technician and be responsible for gas service to all customers on the distribution system;
• Responsible to give technical direction and leadership to Company personnel, and the contractor when applicable, involved in any aspect of installing, operating, maintaining and abandoning the gas system;
• Responsible to liaise with IRM and direct all IBEW field employees and contractors to ensure proper priorities are met;
• Keep up to date with all policies and procedures and have a good working knowledge of all company standards practice, Company objectives, policies and programs and the job breakdown manual;
• Sales related activities as required.
• Liaise with Planning & Design Technicians, Planning & Design Technologist 1’s, Planning & Design Technologists 2’s and customers to ensure design requirements are met;
• Provide management relief as required.

Requirements

• High school diploma, including Grade 11 Math and Physics or equivalent;
• Must be a holder of a valid Provincial Class “B” Gas Fitter’s License;
• Must have a minimum of 10 years’ experience in the natural gas industry and be able to pass a related Company exam. Must be fully competent in all aspects of distribution installation;
• Must be capable of gaining working knowledge of distribution steel line stopping equipment procedures within 6 months of commencing the role;
• Be competent in the technical aspect related to public safety, consumer relations and the welfare of the company’s property; 
• Demonstrated proficient computer skills; for example, but not limited to: Excel, Word, other; and be able to pass a related Company exam.
• Demonstrated ability to learn, understand, and administer the Distribution Operation Emergency Response process;
• Demonstrated ability to exercise judgement, act on own initiative resulting in a high level quality of performance.
  • Demonstrated leadership ability, and provided examples, in each of five defined competencies:
  • Business Understanding & Alignment: Make decisions and evaluate business strategy based on company’s strategic goals and make explicit connections for employees between organizational goals and their goals.
  • Customer Focus:  Take action to ensure the internal; and external customer’s expectations are fully met.
  • Initiative: Without being directed, pursue solutions to existing problems.
  • Problem Solving and Results Orientation: Recognize cause-and-effect relationships of problems.  Take a current problem and identify possible causes that are creating the effect.  Create own high performance goals (e.g. increase quality, improve efficiency, etc.)
  • Expertise: Demonstrate possession of thorough knowledge of own area of responsibility.  Spot opportunities to share own knowledge, new ideas, and developments in own area with colleagues and customers.
• Completion of a minimum of 30 hours of management or supervisory course(s) from a recognized institution within 12 months of commencing the role.  Appropriate course will be determined by the Company.
• A valid British Columbia Class ‘5’ driver’s license, with a provided driver’s abstract.

Additional Information

• This role has standby requirements based on operational needs. 
• This role has on-call requirements based on operational needs
• The successful candidate must adhere to the residency requirements of this position. 
• This role may have overtime requirements based on operational needs  
• This role may have travel requirements based on operational needs  
• This role may have out of town work requirements based on operational needs 
• This position has a requirement to be clean-shaven as per WCB standards. 
• Please reach out to Talent Acquisition if clarification on role requirements is needed prior to applying.