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Investigator, Revenue Protection


Kelowna, BC, CA

Affiliation: Management & Exempt
Employment Status: Full-Time Regular

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

Nothing gets by you. In fact, you’re a modern-day Sherlock Holmes, using your investigative skills and sound judgment to problem solve effectively and get to the crux of any case. You’ve built up a strong network of working relationships and utilize your connections to help conduct thorough investigations. What’s more, you’re always looking for areas of improvement and seek out processes or procedures that could use some enhancement. If this sounds like you, then what are you waiting for? Come join our team as our Investigator, Revenue Protection.

In this role, you’ll lead our energy theft investigations to support the maintenance of company assets and revenue assurance. From time to time, you may be required to interact with law enforcement and potentially appear in court to represent our company. 

We're committed to building a greener future with our 30BY30 target to reduce our customers’ emissions by 30 per cent by the year 2030. We need collaborators, innovators and leaders like yourself to help us achieve our goal, and join us in rethinking our energy future. 

In year 1, you will:

•    Conduct investigations and respond to law enforcement requests as required. 
•    Become familiar with our electric service territory, business and technical operations.
•    Focus on collaboration within the Customer Service department.

In year 2, you will:

•    Continue to build upon relationships with internal and external stakeholders.
•    Provide training or education to staff regarding revenue protection activities. 

What it takes:

  • Bachelor’s Degree or Technical Diploma in a related field, plus 4-7 years or more experience in the electric industry with related field experience, or an equivalent combination of education, training and experience.
  • Previous Law enforcement experience or legal knowledge is a preferred asset.
  • Valid BC Driver’s License is required.
  • Understanding technical knowledge of gas operations, including principles of gas distribution, measurement, pressure regulation and related work practice and procedures a preferred asset.
  • Excellent and meticulous investigation skills.
  • A demonstrated ability to exercise judgement and conduct investigations independently.
  • Exceptional interpersonal skills to build and maintain working relationships with internal and external stakeholders.

What you need to know:

To view the full job description, please click here.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


The safety of our customers and FortisBC family members is our number one priority. Depending on the responsibilities of the job, some employees work remotely and some in office. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

Apply now »