Share this Job
Apply now »

Business Systems Analyst


Kelowna, BC, CA Trail, BC, CA

Branch: Electric
Affiliation: MoveUP
Employment Status: Full-Time Temporary
Salary Min: $2,844.08 Bi-Weekly
Temp Duration: 12 months

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,400 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

Can you take the most complex technical jargon and help Grandma understand what it all means?
Can you walk into a room and make an instant connection with anyone you cross paths with?
Do you enjoy deciphering people’s needs and putting them into context?


If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Customer Service Systems team, you’ll join a diverse team of employees we can’t do without!


If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.


As our Business Systems Analyst, you will work with internal and external stakeholders to define, clarify and document requirements. You’ll also bridge the gap between IT and business stakeholders using proven business analysis techniques, models and strategies.

In this role, you will:
  • Guide and improve business processes, workflows, system usability. 
  • Deliver high quality and accurate business requirements.
  • Develop excellent relationships with stakeholders and colleagues.
  • Manage timelines and various tasks.
  • Challenge the status quo respectfully and professionally.
  • Accurately estimate the level of effort and time required for tasks.
  • Communicate business objectives clearly and concisely to your stakeholders.
In year 1, you will:
  • Provide technical leadership and deliver projects and enhancements that improve business processes and increase customer satisfaction.
  • Establish effective relationships with clients and other business units.
  • Learn new technologies and look for ways to improve workflows and processes.
  • Help your team grow and develop
What it takes:
  • Enjoys working in a challenging and fast-paced environment.
  • A genuine curiosity when it comes to learning about people and their jobs.
  • Ability to adapt and be flexible.
  • Enjoys documenting and learning all aspects of how the business runs.
  • University degree in Computer Information Systems or Computer Sciences (systems).
  • Minimum 3 years’ experience in a Business Analyst role and two years working in a Quality Assurance IS environment.
  • Demonstrated experience in Customer Service Systems, field tools, bill design software, advance metering applications and workforce management tools.
  • Understanding of the Business Analyst Body of Knowledge (BABOK), change control and auditing standards.
  • Proficient in Microsoft Office, including Access, Project and Visio.
  • Working knowledge of standard programming/scripting languages and command tools an asset.
  • Project management experience an asset.
  • CBAP certification an asset.
  • Must possess driver’s license
  • Must be able to travel
Additional Information

To view to full job description click here

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


The safety of our customers and FortisBC family members is our number one priority. Depending on the responsibilities of the job, some employees continue to report to the office while others work remotely. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

Apply now »