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Customer Service Person


Trail, BC, CA

Branch: Electric
Affiliation: IBEW
Employment Status: Full-Time Temporary
Salary: $37.70 per hour
Temp Duration: 12 months

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

The duties of a Customer Serviceman are to provide services to the Company’s customers through the installation of meters and the investigation of customer complaints and inquiries. In discharging their responsibilities, Customer Serviceman foster good relations between the Company and its customers.

Customer Servicemen report to staff Supervisors or their delegate.


  • Performs connects and disconnects on single-phase, self-contained types of meters and metering installations only.
  • Exchanges self-contained meters for test, re-tests, or repair; performs cleaning, handling, shipping and receiving of meters and metering equipment.
  • Uses basic electrical testing, indicating and recording instruments to analyze customer problems; interprets results and informs the Supervisor on the results.
  • Directly investigates customer complaints; reports results and suggests solutions to the Supervisor.
  • Maintains customer service records and metering installation records.
  • Provides training to Meter Readers and other employees in customer service matters.
  • Perform duties normally carried out by a lower classification employee.


  • General knowledge in electricity, electrical distribution systems, customer metering equipment, installations and facilities.
  • Working knowledge and the application of basic electrical testing, measuring, indicating and recording instruments.
  • Good knowledge of the Company’s electrical rate structure, rules, regulations and policy.
  • Possesses the qualifications for the Meter Reader classification.

Additional Information

Additional responsibilities for the position are:

  • Reading of radio off meters

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


The safety of our customers and FortisBC family members is our number one priority. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

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