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Operations Process Analyst 1


Surrey, BC, CA

Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,531.00 bi-weekly

 Posting End Date: Open until filled

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.


  • Investigates reported process breakdowns and works collaboratively to analyze processes and procedures, perform gap analysis and determine root cause.
  • Researches, observes and identifies opportunities for process improvement.
  • Works with managers and users to document and design consistent, effective, and efficient process flow charts and maps.
  • Analyses and investigates system maintenance problems with existing operations systems and makes recommendations or takes action to resolve problems.
  • Verifies changes/additions and maintains control of system business parameter tables.
  • Manages the priority of corrective and adaptive system maintenance modifications for non-SAP applications and assists in the prioritization of corrective and adaptive system maintenance for SAP.
  • Documents system changes, prepares test scripts and conducts user acceptance testing of all changes.
  • Maintains records of test results for verification.
  • Provides direction to outsourced system maintenance providers programming corrective and adaptive system changes.
  • Researches system enhancement requirements based on business needs.  
  • Works collaboratively with Managers and users to create consistent, effective, and efficient processes and makes recommendation to resolve process breakdowns.
  • Manages small assignments.
  • Develops, maintains and publishes user documentation and training materials with respect to both systems and processes.
  • Communicates both systems and process changes to users and other affected parties.
  • Coaches users in the effective and consistent use of Operations systems and processes
  • Provides end user system training, support, guidance and advice on existing operations systems and processes.
  • Coordinates and conducts training sessions.


  • Completion of a recognized post-secondary certificate in a business related field or computer technology, or equivalent education.
  • Minimum of three years directly related experience.
  • Strong analytical and problem solving skills including ability to perform root cause analysis.
  • Good interpersonal & organizational skills.
  • Ability to work in unstructured team environments
  • Competence in managing small-sized assignments
  • Oral and written communications, presentation skills and adult training delivery ability.
  • Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols and standards.
  • Working knowledge of data processing, spreadsheet, statistical and specialized software in use in the department.
  • Knowledge of process improvement models.
  • Valid BC Driver’s license.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


Safety is our number one priority, and to maintain the health and safety of our employees and broader communities, we have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment. And of course, we will consider an accommodation for anyone who’s unable to be vaccinated due to a protected ground as defined by the Human Rights Code.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

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