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Damage Prevention Supervisor


Surrey, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Salary Min:
Temp Duration:

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,400 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

Reporting to the Damage Prevention & Emergency Services Manager, this position is responsible to supervise and provide leadership to a team of skilled resources to meet daily operational demands while supporting safe and reliable generation, distribution, transmission and delivery of energy, to FortisBC customers. 


  • Provides leadership & direction to ensure data integrity of service connections in the gas system and ensure any requests for gas asset location information initiated in the BC One Call process is supplied within the mandatory response requirements as defined by Techincal Safety BC and BC Oil & Gas Commission. Support customer escalations to mitigate risk exposure & liability.
  • Supervise and provide leadership to a team of skilled resources to meet daily demands related to system operations, capital construction projects and programs, service and main installation, repair and maintenance, and emergency response procedures.  Participates short and long term planning, ensures training materials and knowledge base information are current.
  • Maintain appropriate staffing levels in collaboration within the department as well as others; monitor staff work assignments to optimize resources, allocate, prioritize and distribute work to meet operational demands and service level commitments..
  • Participate in selecting, orientating and training new employees. Provide coaching to support performance, quality and quanity of work, and ongoing training and development of staff; manage attendance, identify performance issues and collaborate with others regarding disciplinary matters. 
  • Provide financial oversight including the management of costs associated to staff, facilities, software, vehicles, tools and equipment; review and approve invoices, third party contracts and internal service agreements. Investigate, resolve and report variances. 
  • Establish and maintain effective relationships with internal stakeholders, customers, contractors, builders, municipal agencies, emergency response and environmental management personnel.
  • Develops annual resource plan requirements and collects forecasted project requirements to determine staff levels, skill set and related workforce planning requirements in order to meet customer service/delivery expectations.  Establishes key performance indicators; prepares, maintains and presents a variety of statistical reports and related performance information to others.
  • Develops relationships and liaises with key internal and external stakeholders including engineering, regulatory, municipalities, government agencies and builder developers to ensure communication channels are strong.


  • Bachelor’s degree in a related discipline or Diploma of Technology in a related discipline from a recognized program
  • 4 to 7 years related experience in a supervisory capacity, or an equivalent combination of education, training and experience. 
  • Knowledge of human resource policies and procedures 
  • Knowledge of labour relations including application of collective agreement(s)
  • Knowledge of gas distribution, field operations, including company policies, standards, procedures, regulatory requirements, codes and financial principles.
  • Ability to develop and maintain effective working relationships.
  • Ability to provide leadership and supervision to staff.
  • Ability to develop and manage effective performance measurements and metrics.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to plan, organize and execute work on time and on budget.
  • Ability to manage competing priorities and demanding work schedules.
  • Computer skills with application software tools and applications including SAP, GIS, and MS Office Suite.
  • Conflict resolution skills.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


The safety of our customers and FortisBC family members is our number one priority. Depending on the responsibilities of the job, some employees work remotely and some in office. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

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