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Benefits Administrator


Surrey, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

You take a customer-centric approach when supporting your peers, and you excel at identifying the best solutions to address the needs of employees. Your exceptional analytical skills mean no detail slips by you, and you pride yourself on your accuracy when completing complex processes and reviews. We need someone like you to be our Benefits Administrator. 

Joining our Human Resources (HR) department, you'll act as a representative of our Employee Services Department, providing accurate and timely processing of benefits and subject matter expertise relative to employee and retiree benefit programs.

Communication is vital, and you understand the need to engage and connect with employees in meaningful ways to provide tailored support. When it comes to improving processes, you know how to envision the big picture and translate it into long-term strategic innovation that continually offers the best service to employees.   

We've solidified our commitment to sustainability with our 30BY30 promise to reduce our customer's emissions by 30 per cent by the year 2030. We need collaborators, innovators and customer-centric leaders like yourself to help us achieve our goal. Join us in rethinking our energy future. 

In year 1, you will:

  • Execute accurate and timely processing of benefits programs, follow established processes and policies and apply collective agreement provisions. 
  • Verify the accuracy of benefits forms and online applications, and investigate and resolve processing errors. 
  • Provide subject matter expertise relative to employee benefit programs to ensure our employees understand the value and flexibility of their benefit plans and how to navigate their benefits coverage through various life events. 
  • Liaise with benefit carriers to resolve employee payment and claim discrepancies. 

In year 2, you will:

  • Provide support to designated initiatives and projects as required.
  • Recommend process enhancements with a focus on continual improvement, participate in system testing and monitor effectiveness. 
  • Assist in employee benefit reporting, reconciliations and auditing. 

What it takes:

  • A certificate in Human Resources Management, or Certified Employee Benefit Specialist program plus two years recent benefits or HR-related experience or an equivalent combination of education, training and experience.
  • Experience administering traditional and flexible benefit plans, providing benefit orientations for multiple collective agreements, and knowledge of SAP platforms is considered an asset. 
  • Fast and accurate data entry skills to maintain the timely completion of processes. 
  • A confident and effective verbal and written communicator with strong customer service skills and a focus on discretion and confidentiality. 
  • Excellent organization skills and adaptability to learn and excel in a fast-paced work environment and prioritize competing requests and inquiries while maintaining day-to-day responsibilities. 

What you need to know:

  • Experience working in a unionized environment is an asset.
  • To view the full job description, please click here.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


Safety is our number one priority, and to maintain the health and safety of our employees and broader communities, we have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment. And of course, we will consider an accommodation for anyone who’s unable to be vaccinated due to a protected ground as defined by the Human Rights Code.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

Apply now »