Share this Job
Apply now »

Operations Supervisor, Support


Burnaby, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

This position is responsible to supervise and provide leadership to a team of skilled resources to meet daily operational demands and support the generation, distribution, transmission and delivery of energy, safely and reliably, to FortisBC customers within a designated geographical area and/or facility.


  • Supervise and provide leadership to a team of skilled resources to meet daily demands related to system operations, capital construction projects and programs, service and main installation, repair and maintenance, and emergency response procedures.
  • Maintain appropriate staffing levels; monitor staff work assignments to optimize resources, allocate, prioritize and distribute work to meet operational demands and service level commitments.
  • Manage contracted services in accordance with established terms and conditions.
  • Participate in selecting, orientating and training new employees.
  • Provide coaching to support performance, quality of work, and ongoing training and development of staff; manage attendance, identify performance issues and collaborate with others regarding disciplinary matters.
  • Travel to work sites to provide quality oversight and maintain compliance with work and industry standards, applicable metrics, and service level agreements.
  • Utilize field experience and technical knowledge to solve work related problems and/or collaborate and refer to others.
  • Maintain a safe and healthy workplace for staff in order to meet health, safety and emergency requirements.
  • Maintain adherence to safe work procedures and practices including Site Safe Work Planning; provide safety information and supplies, including the use of personal protective equipment.
  • Participate in incident investigations. Provide financial oversight including the management of costs associated to staff, facilities, vehicles, tools and equipment; review and approve invoices, third party contracts and internal service agreements.
  • Investigate, resolve and report variances.
  • Establish and maintain effective relationships with internal stakeholders, customers, contractors, builders, municipal agencies, emergency response and environmental management personnel.


  • Bachelor’s degree in a related discipline or Diploma of Technology in a related discipline from a recognized program.
  • 4 to 7 years related experience in a leadership capacity or an equivalent combination of education, training and experience.
  • Knowledge of designated operational area and related systems, work methods and procedures.
  • Knowledge of Company policies, standards and procedures.
  • Knowledge of safety management, processes and procedures.
  • Knowledge of computer and MS Office systems.
  • Knowledge of human resource policies and procedures.
  • Knowledge of labour relations including application of collective agreement(s).
  • Demonstrated ability to provide leadership to staff.
  • Demonstrated ability to attend to emergencies and co-ordinate activities under stressful situations.
  • Demonstrated ability to communicate effectively verbally, electronically and in writing.
  • Demonstrated ability to manage competing priorities and demanding work schedules.
  • Demonstrated ability to apply conflict resolution skills.
  • Strong mechanical aptitude.

Other Qualifications

  • Certified Member in the Applied Science Technologists & Technicians of BC or a Professional equivalent considered an additional asset.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


The safety of our customers and FortisBC family members is our number one priority. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

Apply now »