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Human Resources Business Partner

Location: 

Burnaby, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

Position Overview

You believe in building strong partnerships through open and honest dialogue, and you are convinced that people drive the success of any company. You are a Human Resources professional who puts people first and wants to foster a proactive and problem-solving approach that centres on uncovering the best solutions for everyone. With the values and skills you bring, you’d make a great fit as a Human Resources (HR) Business Partner. 

 

Joining our HR department, you will be the focal point connecting HR to our leaders within customer contact centre to align our business decisions with our people. 

 

You’ll bring your natural ability to coach our leaders on how to listen, understand and resolve employee relations issues with an employee-centric approach. Your collaborative approach and excellent communications skills will help guide our teams on continually growing our employee engagement through supportive and positive interactions.

 

We've solidified our commitment to sustainability with our 30BY30 promise to reduce our customer's emissions by 30 per cent by the year 2030. We need top talent, including yourself, to help us achieve our goal. Join us in rethinking our energy future. 
 

In year 1, you will:

  • Work with the HR department to understand and deliver value-added services to management and employees that reflect our business values and objectives.
  • Build open and honest partnerships with our customer contact centre leaders, employees and union representatives.
  • Understand the customer contact centre business while integrating HR strategies, policies and processes aligning with HR efforts with business goals.
  • Identify barriers to success and facilitate positive change in people management.
     

In year 2, you will:

  • Strategize our big-picture approach to grow our overall performance and growth by engaging our employees.
  • Continue to collaborate with your client group to offer the best solutions and programs to our employees.
  • Partner with business leaders to advise on HR strategies focused on labour relations, organizational effectiveness, workforce planning, and employee engagement. 
     

What it takes:

  • A diploma or bachelor’s degree in a related discipline, such as business administration or human resources, and a minimum of five years of human resources experience in a unionized environment. Certification as a Human Resources Professional (CHRP) is preferred.
  • Experience in a fast-paced call center is considered an asset
  • A demonstrated understanding of labour laws, HR policies and processes.
  • Incredible communication skills and an ability to make genuine connections with every interaction. 
  • Confident negotiation and conflict resolution skills to bridge the best interest of all parties involved. 
  • A balanced and tactful approach to respecting confidentiality and disclosure as needed, as well as the requirements of collective agreements. 
     

What you need to know:

To view the full job description please click here.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

 

The safety of our customers and FortisBC family members is our number one priority. Depending on the responsibilities of the job, some employees work remotely and some in office. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.

 

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

Apply now »