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Claims Manager


Burnaby, BC, CA Kelowna, BC, CA Surrey, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.

You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

In this role, you will:


Your wisdom in claims management is unending, and you keep cool, calm and collected when processing and resolving insurance claims. You effectively tap into your wealth of knowledge of the insurance industry and possess a drive for growth and development, leading you to continually innovate upon procedures with best practices and technology. We need someone just like you to be our Claims Manager. 


Joining our Insurance department, and reporting to the Insurance Manager, you’ll be responsible for the overall management and resolution of insurance claims for our FortisBC group of companies.   


Impeccable organization is the key to your success in balancing multiple ongoing processes and resolving claims within appropriate timelines. Your interpersonal skills enable you to foster strong and trusting working relationships by collaborating with others and implementing various perspectives in your approach.


We're committed to building a greener future with our 30BY30 promise to reduce our customer's emissions by 30 per cent by the year 2030. We need collaborators, innovators and driven professionals like yourself to help us achieve our goal and join us in rethinking our energy future. 

In year 1, you will:


  • Gain a solid understanding of our current open insurance claims, insurance policy coverage and ensure limitation period requirements are met.
  • Develop solid working relationships with various internal and external stakeholders, including operations and legal departments, our corporate risk management group, external counsel, adjusters, brokerage firms, claimants and contractors.
  • Demonstrate progress in closing outstanding claims by developing key performance indicators and related reporting to management.

In year 2, you will:


  • Collaborate with our Insurance Manager to identify and pursue opportunities to improve claims document management and reporting by leveraging technology and report automation.
  • Improve our claims resolution success by identifying opportunities to enhance operational risk management processes and insurance policy limitations, inclusions and exclusions.
  • Continue to demonstrate progress in closing insurance claims expeditiously and efficiently.

What it takes:


  • A diploma or degree in business administration or a related discipline, plus seven years of relevant work experience or an equivalent combination of education, training and experience. 
  • A Chartered Insurance Professional designation is required, while a certification in risk management or licensing as a broker, agent or adjuster is considered an asset.
  • Thorough knowledge of contract language, claim processes and legal requirements of contracts across various contract types.
  • Excellent communication and negotiation skills for addressing claims and developing partnerships with internal and external colleagues. 
  • Exceptional organizational skills for managing claims files and balancing multiple ongoing processes within deadlines.
  • Proven collaboration skills for working with stakeholders to understand their needs and resolve insurance claims jointly. 

Additional Information


To view the full job description, click here.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


The safety of our customers and FortisBC family members is our number one priority. To ensure the safety of our employees on our job sites, there is strict adherence to our worksite safety plans and social distancing practices. As an essential service provider, we’ll continue to follow the government COVID-19 guidelines and adjust our plans as necessary. As we welcome new employees, our commitment to safety remains for all of our FortisBC family.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

Apply now »